Privacy Policy | Card Glen Armidale

1. Introduction and Scope

Card Glen Armidale ("we", "us", "our") is committed to protecting the privacy of all visitors to our offline poker venue, card lounge, and restaurant at 142 Beardy Street, Armidale NSW 2350. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website, telephone reservations, in-person visits, and any other interaction with our venue.
We are an offline poker venue; we do not offer online gambling or digital monetary transactions.
By using our services, you consent to the practices described in this policy.

This privacy policy is effective as of 15 September 2026 and was last updated on the same date. We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date.

The current version supersedes all previous versions.
We encourage you to review this policy periodically.

2. Information We Collect

Reservation and Booking Information

When you reserve a poker table, register for a poker tournament, or book dining at our venue, we collect your name, contact details (phone number and email address), preferred date and time, number of guests, and any special requests. This information is necessary to manage your booking and provide a seamless experience at our offline poker venue.

We may collect your payment card details at the venue for dining or table fees, but we do not store full card numbers after the transaction is complete.
Reservation details are retained for a limited period to handle disputes and improve service.

Identification and Age Verification

As a venue serving serious poker players aged 21 and over, we are required to verify your age and identity. We may collect government-issued identification details (such as driver's licence or passport number) when you enter the poker room or participate in cash games and poker tournaments. This information is used solely for legal compliance and to maintain a safe, responsible environment for face-to-face poker.

We do not retain copies of identification documents unless required by law.
Age verification is mandatory for all poker room and card lounge activities.

Website Usage Data

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, and pages visited. This data is used to improve website functionality and understand how visitors find our offline poker venue. We do not use tracking cookies for advertising purposes, and we do not collect sensitive personal information through the website.

We use only essential cookies necessary for site operation.
No third-party advertising or analytics cookies are used.

3. How We Use Your Information

Primary Purposes

We use your personal information to provide and improve our services at Card Glen Armidale, including managing poker table reservations, registering you for poker tournaments, processing dining orders, and communicating with you about your bookings. We also use information to comply with legal obligations, such as age verification and responsible service of alcohol.

To confirm and manage your poker table reservation or tournament entry.
To provide a personalised dining experience and accommodate dietary requirements.
To send you important updates about your booking or changes to venue operations.
To maintain a safe and secure environment for all serious poker players and guests.
To comply with Australian laws and regulations applicable to licensed venues.

Marketing Communications

With your consent, we may use your contact details to send you information about upcoming poker tournaments, special events, or dining promotions at our venue. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email.

We do not sell or rent your personal information to third parties for marketing.
Consent for marketing is separate from consent for service communications.

4. Disclosure of Personal Information

Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our offline poker venue and restaurant, such as payment processors, IT support, and legal advisors. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Payment processors handle card transactions at the venue but do not retain data beyond what is necessary.
IT service providers may access website usage data for maintenance and security purposes.

Legal and Safety Disclosures

We may disclose personal information when required by law, such as in response to a court order, subpoena, or government investigation. We may also disclose information to protect the safety and security of our poker room, card lounge, restaurant, staff, and guests, or to enforce our terms and conditions.

Disclosures are limited to what is legally necessary.
We do not disclose personal information for marketing purposes to third parties.

5. Data Security and Retention

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include physical security at our venue, restricted access to electronic records, secure payment processing, and staff training on privacy obligations. Our offline poker venue operates with the same discretion expected in a private card lounge.

Physical records are stored in locked cabinets with access limited to authorised staff.
Electronic records are protected by firewalls, encryption, and access controls.
Payment card data is processed through secure, PCI-compliant terminals.

Retention Periods

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Reservation and tournament records are typically kept for 12 months, while identification verification logs are retained for the minimum period required by licensing authorities.

After the retention period, personal information is securely destroyed or de-identified.
Website usage data is retained in aggregate form for up to 24 months.

6. Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, contact our Privacy Officer using the details provided in the "Contact Us About Privacy" section below. We will respond within 30 days as required by the Australian Privacy Principles.

We may need to verify your identity before processing your request.
There is no fee for access or correction requests in most cases.

Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with our Privacy Officer. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Complaints can be made by email to [email protected] or by phone at +61 2 6771 3048.
OAIC contact: www.oaic.gov.au or 1300 363 992.

Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect service-related communications necessary for your poker table reservations or tournament registrations.

Service communications are essential for managing your bookings.
We will process opt-out requests promptly.

7. Cookies and Website Tracking

8. International Data Transfers

Data Stays in Australia

Card Glen Armidale is an offline poker venue located in Armidale, New South Wales. We do not transfer personal information outside Australia. All personal information is stored on servers located within Australia, and any third-party service providers we use are also required to keep data within Australian jurisdiction.

No overseas data storage or processing.
This ensures compliance with Australian privacy laws.

9. Changes to This Privacy Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer at our offline poker venue. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide a notice on our website or via email.

The current version will always be available on this page.
We encourage you to review this policy periodically, especially before providing new personal information.

10. Contact Us About Privacy

Privacy Officer Contact

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact our Privacy Officer using the details below. We are committed to responding promptly and resolving any issues in a fair and transparent manner.

Email [email protected] Please include "Privacy" in the subject line

Phone +61 2 6771 3048

Postal Address

Privacy Officer
Card Glen Armidale
142 Beardy Street
Armidale NSW 2350
Australia